Fix Ringy import and ringtone export problems

Import does not start

Check that the source is downloaded locally and that Ringy has permission to read the selected photo, video or file. A limited photo-library permission can exclude the clip you want. A video must contain an audio track; a protected file may not be usable even if its source app can play it.

The editor opens but saving fails

Keep enough storage for the imported copy and exported tone. Try a short excerpt from a small recording you made. If that works, the original source may have a format, duration or readability problem. Do not discard the original to free space until you have another copy.

The app shows an access screen

Read the available choices and current price in your app. Access to a locked tone or maker feature is a different issue from file decoding. If you previously purchased access, try Restore Purchases using the store account that made the purchase before buying again.

Saved, but not the phone’s ringtone

Complete the export and system assignment. A Ringy library item is not necessarily installed in the phone’s ringtone list. Open the exported tone in the system’s supported flow, then select it for calls. If the system action is missing, follow the dedicated compatibility guide.

Report the stage, not only “it failed”

Send the phone model, OS version, app version, file type, approximate length and exact message to help@rin.gy. If it is a catalogue sound, include its share link. We do not need your password or payment-card details. Avoid reinstalling as a first step because locally created media can be lost when an app is removed.

Related guides

• Which audio files work for custom ringtones?
• Why is Use as Ringtone missing?
• Restore Ringy purchases without buying again